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Complaints procedure
Do you have a complaint or comment?
You can submit a complaint about a product or our services by e-mail via This email address is being protected from spambots. You need JavaScript enabled to view it. will do our utmost to help you as quickly as possible.
Are you not satisfied with the handling of your complaint? Then you can submit it to the Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Geschillencommissie via the European ODR Platform (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN).
paglucius will respond thoroughly within 14 days after receipt of the complaint. This applies to both private and business complaints. But of course we try to solve all complaints as quickly and as well as possible.
Do you have a complaint as a business customer?
You can submit a complaint about a product or our services by e-mail via This email address is being protected from spambots. You need JavaScript enabled to view it.. For business customers, too, we do our utmost to help you as quickly as possible.
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